Spotify App Closing Randomly

Perform soft reset. The very first solution you should follow is do a soft reset of your device. Spotify is a great service used for streaming audio, whether you’re going to work, on vacation or just want to relax at home. But too often, Spotify disconnects and loses its connection either randomly or at constant intervals – which is annoying to say the least, for a service you’re paying for and which is supposed to help you feel better.

Spotify Keeps Closing Android

App

Are you having a problem with your Spotify app? If Spotify keeps crashing recently and you don’t have any idea where to begin troubleshooting it, this post should help. Make sure to follow our troubleshooting below to address your problem.

How to fix Spotify keeps crashing on Galaxy S10 | Troubleshoot Spotify has stopped error

If your Spotify app keeps crashing on you lately, this troubleshooting guide should help. Learn what to do about this problem below.

Why Is My Spotify Closing

Spotify keeps crashing fix #1: Close Spotify app

Spotify is one of the stable music apps for Android but sometimes, experiences with some users may be different. If Spotify keeps crashing on your S10, or if it keeps saying Spotify has stopped, the first thing that you want to do is to force close it. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Spotify keeps crashing fix #2: Perform soft reset

If force closing Spotify won’t work, your next troubleshooting step is to restart the phone itself. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Spotify keeps crashing fix #3: Install update for Spotify

Updating the app may sound a little out of place here but it sometimes work in fixing known bugs. Developers rely on reports from users to know of bugs or problems with their product. If they realize that a lot of users are having the same problem, they work on a solution right away and release it via updates. It is for this reason that you want to update Spotify at this point. To check for app updates:

  1. Open Play Store app.
  2. Tap More settings icon (at the upper left).
  3. Tap My apps & games.
  4. Tap Update all button.

Spotify keeps crashing fix #4: Delete system cache

Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other minor annoyances. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your Galaxy S10:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Spotify keeps crashing fix #5: Sign out and back in

Some users were able to fix crashing problem on Spotify by simply logging in and out of their account. We suggest that you do so and see if it works. If not, proceed to the steps below.

Spotify keeps crashing fix #6: Clear Spotify cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Spotify keeps crashing fix #7: Reset Spotify app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

Spotify keeps crashing fix #8: Reinstall the app

Deleting and reinstalling a problem app can sometimes be an effective way to fix problems. If you haven’t tried it yet, make sure that you delete and reinstall Twitter app. If possible, try not to update Twitter and see what happens.

If Twitter keeps crashing after you installed an update for it though, it’s a good idea to also delete its update. Here’s how:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left). If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
  8. To uninstall app updates (This option is only available when an update has been installed.)
  9. Tap Uninstall Updates.
  10. To confirm, tap OK.

Spotify keeps crashing fix #9: Reset network settings

Spotify constantly requires internet connection in order to work. Sometimes, on-the-fly system changes may affect some network settings which can directly affect apps. To keep the network settings on your S10 in good shape, try to reset its network settings and see what happens.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings.
  6. If you have set up a PIN, enter it.
  7. Tap Reset settings. Once complete a confirmation window will appear.

Spotify keeps crashing fix #10: Check for bad third party app

If your Spotify app is pre-installed, meaning it’s one of the apps that came with the Operating System, then you can also check if the problem is due to a third party app. By third party app we mean apps that you added after the initial setup. Even apps from Google and Samsung are considered third party if they were downloaded right after you unboxed the phone.

To restart to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Spotify keeps crashing fix #11: Factory reset

Factory reset is a good solution for any software-related issue on an Android device. If Spotify still keeps crashing at this time, factory reset must be attempted. Make sure to create a copy of your personal data first before you factory reset your device.

Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Spotify keeps crashing fix #12: Report issue to developer

A less appealing yet helpful troubleshooting step that you should do as an end user is to report the issue to the app’s developer. Although some apps may have automated mechanism to allow them to automatically send error logs to developers, we still highly recommend that you manually send a report yourself if none of our suggestions help. There may not be an immediate resolution to your case but you are effectively helping the community by your act alone. Keep in mind that developers rely on feedback and reports from users in order to improve their products.

The error message “Unfortunately, Spotify has stopped” on your Samsung Galaxy S9 is just one of the signs of an app crash. Other signs may include immediate force closing of the app after opening or you may still be able to use the app for a few minutes before it closes on its own. Whatever signs you’re getting, it’s the same thing. You may be able to get rid of those signs by yourself by doing some basic troubleshooting procedures; that’s what I’m going to share with your in this post.

We will try to consider every possibility and rule them out one by one until the problem is fixed so that you may continue using Spotify and listen to your favorite playlists and tracks. Continue reading as this post may be able to help you one way or another.

Spotify App Closing

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Samsung Galaxy S9 with Spotify that keeps crashing


Based on experience, I know this problem is pretty easy to fix and it’s actually not as complicated as it may seem. In fact, you can fix it immediately by removing the app from your device but that’s not really a solution, right? We want you to continue using Spotify because we know how much you love music. With all that being said, here’s what I suggest you do about this problem:

First solution: Reboot your phone

At this point, we don’t know yet why Spotify keeps crashing so we’ll try to rule out the possibility that it’s just a minor issue with either the app or the firmware. If it’s just a glitch then a reboot can fix it so hit that power key to restart your device. If Spotify still crashes after that, then try this:

  • Press and hold the volume down and power buttons at the same time for 10 seconds or more.

This procedure is what we call the Forced Reboot and it’s very effective in dealing with minor firmware and app-related issues. However, if the problem continues after this, then you should move on to the next procedure.

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Second solution: Clear cache and data of Spotify

This will bring the device back to its default settings or configuration. If this problem is limited to the app, then this solution is more than enough to fix it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Spotify.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Bear in mind that all your settings and preferences alone with downloaded music tracks will be deleted if you did this. You may have to log into your account again after this and redownload tracks you previously downloaded. If the problem still occurs after this, then try the next solution.

Third solution: Uninstall and reinstall Spotify

Instead of just updating the app to address possible compatibility issue between the app and firmware, it’s best that you remove the app completely from your phone and then reinstall it. Doing so will remove Spotify’s association with other apps and services and reinstalling it will make sure you have the latest version of the app.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Spotify.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to reinstall Spotify, follow these steps…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘spotify’ in the search box.
  4. Select Spotify then tap Install.
  5. To continue, review the required app permissions then tap Accept.

These three procedures can surely fix this problem and make Spotify run smoothly on your phone again.

Third solution: Reset All Settings

You need to do this procedure if the previous methods failed to fix the problem. This will bring the phone back to its factory default settings without deleting your files and data. In other words, it’s safe for both your phone and files.

  1. From the Home screen, gap the Apps icon.
  2. Find and tap Settings.
  3. Tap Backup and reset.
  4. Tap Reset settings.
  5. Tap Reset Settings again to confirm your action.

Reset Settings returns the device to factory defaults with the exception of Security, Language and Accounts. It does not affect personal data and downloaded applications.

Fourth solution: Master reset

If, by any chance, the problem continues after doing the previous procedures, then it’s necessary to reset your device. But before you actually do that, make sure you make a backup of your important data and files, then follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you, somewhat. If you have other concerns, feel free to contact us or leave a comment below.

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